Refund policy

 

 

We offer an exchange or return for any defective item or if you simply have a change of heart, minus the cost of shipping.  The item must be with original packaging and unworn.  Shoot us an email at info@castawayjewellerycompany.com.au to organise.  Feel free to send us a message if you have any questions about a product or its size and we will be happy to send additional photos or information to help you make the best choice. 

 

To complete your return, we require a receipt or proof of purchase.

 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Exchanges (if applicable)
We will replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@castawayjewellerycompany.com